Is there a minimum order?
Our minimum order is 6 garments. Although we do offer a novelty one off service, where you can customise your own products on the main page. Bulk discounts won't apply.
Do you take all credit and debit cards?
Yes, we accept all major cards, we can take your details over the phone if you'd like.
Are you open Saturdays or Sundays?
We don't open at the weekend.
Do you close for lunch?
Where can I see samples of items?
Our most popular items are available to view in our shop at Westside Business Park, Waterford City, if we don’t have it in stock we will do our best to get it for you to see. Most items can be obtained within 2-3 working days.
Is there parking at your store?
We have plenty of free parking at our shop at Westside Business Park, Waterford City.
Do you garment print?
Yes we do. We offer a screen printing service, its a minimum order of 20 items. We also cater for vinyl printing. The minimum order of 6 will apply. Our vinyl printing is second to none, when it comes to durability and colour vibrancy, we offer a full and single colour service. We only use top class materials, no expense spared.
Can you vectorise my logo?
Yes! Even if its a really low quality digitial file, we've got your back, and for as little as a one off 5euro fee depending on complexity.
What is the digitising cost for?
The charge for digitising is for making your artwork, which may be a picture or letterhead compatible with our embroidery machines. This is a one-off payment and then your logo is stored for any future orders.
How much will it cost to have our logo digitised?
There is a once off setup charge for logos of €15 incl vat. We do not charge setup fees for plain text embroidery.
Can you use my existing digitised logo?
Yes if you have previously had your logo used on embroidered clothing, then we can use this providing if it is in an industry standard file format such as a DST or EMB.
Does it matter how many colours I have in my logo?
You can have up to 10 different colours in your logo.
How much does the embroidery cost?
This cost depends on how many stitches are in your design. A small amount of text on a chest embroidery will be a lot cheaper than a large complex logo back design.
Do your prices include or exclude VAT?
Prices on our site are displayed excluding VAT. VAT will appear seperately in your cart.
What is the vat rate?
Vat on embroidery is charged at 23%. Clothing is also charged at 23%, but children’s clothing up to about 12 yrs is vat free. Different brands will vary, we can confirm this with you before proceeding with an order.
How should I send my artwork to you?
If we are printing t shirts for you we’d prefer to have “vector” graphics also known as “line art” so the file required would be an adobe illustrator file (.ai) or corel draw (.cdr) or a .eps file. PDF files are usually acceptable also.
If I don’t have that design file, can you have it made up for me?
Yes, we can arrange to have the file created for a small fee. Embroidery files can be created from most image files. JPG PNG BMP etc but tiff files tend to be quite large to manage.
Can I make an amendment to my current logo?
That is no problem, just send us the embroidery file and make a note of the changes needed.
Can I cancel my order?
Please contact us as soon as possible if you wish to cancel your order. If we have already ordered your garments from our supplier there will be a 25% re-stocking fee. Please ensure you check the sizing carefully before you order. If the garments have been embroidered or printed we can't offer any refund.
Can you deliver?
We use GLS couriers who provide a next day nationwide fully traceable delivery service at great prices.